Privacy Policy

Privacy Policy for AstroChiropractic

At AstroChiropractic, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or use our services. This policy applies to all patients, visitors, and individuals who interact with our services, including our website and any patient management tools.

1. Information We Collect

We collect the following types of personal information when you visit our website, make bookings, or use our services:

  • Personal Identifiers: Name, address, email address, phone number, and date of birth.
  • Health Information: Health history, current condition, ACC claim information, and other relevant medical details necessary for providing chiropractic care.
  • Payment Information: Credit card details or other payment information for processing payments.
  • Technical Information: Information related to your use of our website, such as IP addresses, browser type, operating system, pages viewed, and the duration of your visit.

2. How We Use Your Information

We use your personal information to:

  • Provide chiropractic services, including assessment, treatment, and follow-up care.
  • Process payments for treatments, packages, and services.
  • Respond to inquiries, requests, and bookings made through our website or by phone.
  • Send appointment reminders and follow-up communications.
  • Maintain patient records for ongoing care and treatment planning.
  • Comply with legal obligations, such as maintaining medical records and fulfilling ACC requirements.

3. How We Protect Your Information

We take your privacy seriously and have implemented security measures to protect your personal and health information, including:

  • Encryption of sensitive data where applicable.
  • Secure servers provided by WP Engine to host our website.
  • Restricted access to patient data within our internal team.
  • Compliance with the Health Information Privacy Code 2020 for the handling of health-related data.

We also ensure that all third-party providers we work with adhere to the necessary security standards.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third-party service providers to support our operations. These providers include:

  • WP Engine (Website Hosting): Hosts our website and processes certain technical data.
  • WordPress (CMS): Provides the content management system for our website.
  • Namecheap (Domain Registration): Manages our domain name registration and email services.
  • Cliniko (Patient Management System): Stores and manages patient health records, appointments, and billing.
  • SubmitKit (Form Submission Service for ACC Claims): Collects and processes ACC claim information securely on our behalf.

These third-party providers are contractually required to keep your information secure and confidential. For more details on how these providers handle your data, please refer to their respective privacy policies:

5. Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to track website usage, improve functionality, and remember preferences. You can manage your cookie preferences through your browser settings.

For more information on how we use cookies, please see our Cookie Policy.

6. Data Retention

We will retain your personal and health information for as long as necessary to provide you with our services, comply with legal obligations, or resolve disputes. Once your information is no longer required, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights with respect to your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can ask us to correct any inaccuracies in your personal or health information.
  • Deletion: You can request that we delete your personal data, subject to any legal obligations we must meet.
  • Opt-out: You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us at reception@astrochiropractic.com.

8. Children’s Privacy

We provide chiropractic care for patients of all ages, including children from 0 years old. If we collect personal information from children under 16, we ensure that consent is obtained from a parent or legal guardian before collecting such information. If you are a parent or guardian and believe we have collected personal information from your child without consent, please contact us immediately.

9. International Data Transfers

While we are based in New Zealand, we use third-party services that may store data in other countries, such as the United States (e.g., WP Engine and Namecheap). By using our services, you consent to the transfer of your data to these countries.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated “Last Revised” date.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

By using our website and services, you acknowledge that you have read and understood this privacy policy.