Shop policy
We want you to be happy with anything you buy from us. Here’s how returns and refunds work for products from our online shop or our clinics.
If a product is faulty, not as described, or not fit for its purpose, you’re entitled to a repair, replacement or refund under the Consumer Guarantees Act 1993. Get in touch as soon as you notice the problem, with your order number and a photo if you can, and we’ll sort it out.
Nothing in this policy limits your rights under the Consumer Guarantees Act or the Fair Trading Act.
We accept change-of-mind returns within 14 days of purchase or delivery, as long as the item is unused, in its original packaging and in a condition we can resell.
For hygiene reasons we can’t accept change-of-mind returns on products that have been used, such as massage balls, resistance bands, hot/cold packs, foam rollers or a Denneroll.
If you’ve bought a Denneroll in the wrong size and haven’t used it, we’re happy to swap it for another size. Bring it into either clinic or get in touch. Your chiropractor can help you choose the right size.
If your delivery arrives damaged, let us know within 7 days with a photo of the item and packaging, and we’ll arrange a replacement or refund.
Once we’ve received and checked the item, we’ll refund you to your original payment method within 10 working days. The original delivery charge is refunded if the item was faulty, damaged or not as described.
Updated October 2026. AstroChiropractic Limited, 3 Thackeray Street, Hamilton Central, Hamilton 3204.
Email us at admin@astrochiropractic.com or call into either clinic.
At Astro Chiropractic, we’re committed to helping you achieve a pain-free, healthier life through expert chiropractic care. Locations in the heart of Auckland and Hamilton, our clinic offers personalised care to suit your unique needs. Book your appointment today and take the first step toward better health.
